Problem
- Leads arrived in different places: some in email, some in a messenger.
- No one was responsible — requests got stuck.
← back to cases
Form leads → CRM + manager assignment
Service business
n8nWebhookGoogle Sheets (log)CRM (example)
Solution
- One entry point: form → webhook
- Field normalization (phone/email/name)
- Owner assignment by rule
- Telegram notification + log entry
Result
- A lead shows up in the CRM within minutes
- There's an owner and a clear status
- You can see what's stuck